FAQs

The cleaning frequency for pool filters varies based on the type. Sand filters typically need backwashing when pressure increases by 8-10 PSI above normal, with annual deep cleaning. Cartridge filters usually require cleaning every 2-3 months and replacement every 2-3 years. DE filters should be backwashed when pressure rises 8-10 PSI and undergo thorough grid cleaning 1-2 times per year. Professional pool cleaners can ensure proper maintenance and optimal water clarity. Contact Premium Poolsmith for personalized advice on your filtration system's needs.

Several factors can prevent pump priming: low water levels, air in the system, clogged impellers, or suction-side leaks. Other possibilities include closed valves, dirty skimmer baskets, failing pump lid O-rings, or worn pump motors. Running your pool pump for 8-12 hours daily helps maintain proper circulation. Our experienced technicians can quickly diagnose and resolve these issues, often during a single visit, to get your system functioning correctly.

For most residential pools, weekly maintenance is advisable. Regular professional cleaning ensures proper chemical balance, prevents algae growth, removes debris promptly, and identifies potential equipment issues early. This frequency maintains water clarity and sanitation while extending the lifespan of pool surfaces and equipment. During periods of heavy use or extreme weather conditions, more frequent service may be beneficial.

Your presence isn't required during maintenance visits, provided we have access to your pool and equipment area. Our technicians can perform all necessary tasks without disrupting your schedule. Many clients provide secure gate codes for easy access. We'll send a confirmation once the service is completed.

Our standard weekly maintenance package encompasses water testing and chemical balancing, debris skimming, emptying skimmer and pump baskets, brushing pool walls and steps, vacuuming the pool floor, checking equipment functionality, and inspecting for potential issues. Our technicians perform these tasks meticulously to maintain your pool's optimal condition. After each visit, we provide a comprehensive digital report.

Our pool service stands out due to our fully certified technicians who undergo continuous education to stay updated with the latest pool technology and maintenance techniques. We utilize digital testing equipment for precise chemical readings, provide detailed service reports with photographs, and offer a satisfaction guarantee. If you're not satisfied with our service, we'll address any issues at no additional cost.

Our response time for repair estimates is typically very quick. Depending on when you contact us, our technicians can often provide estimates and complete repairs on the same day.

We offer flexible scheduling for vacation coverage. Our team can increase visit frequency or schedule additional chemical checks during your extended absence. We recommend informing us at least one week before your departure to allow us to adjust our maintenance plan accordingly.

Yes, we can fully restore your neglected pool. Our comprehensive restoration process includes draining contaminated water, professionally cleaning surfaces to remove algae and stains, inspecting all equipment, performing necessary repairs, refilling with fresh water, and properly balancing chemicals. We'll transform your green pool into a pristine swimming environment. We also offer ongoing maintenance plans to prevent future issues.

Excessive cyanuric acid (CYA) levels, typically above 100 ppm, can't be reduced through chemical treatment alone. High CYA can render chlorine ineffective against algae and bacteria, a condition known as 'chlorine lock,' which compromises water sanitation. Partial or complete draining is the only effective solution to dilute and reduce CYA to appropriate levels (30-50 ppm), restoring proper chlorine effectiveness. Our professionals can assist with this process to ensure your pool's safety and cleanliness.